Pillar 1 - Customer Service Policy
This covers
- Delivery on time performance.
- Identify cause of delays
- Clear communication procedure for all delays.
- Updating delays as a Key Performance Indicators (KPIs)
- Sharing of performance for related KPIs.
- Capturing public complaints
- Complaints resolution plans.
- Dispatch and documents management.
- Orders execution.
- Contract management and review through utilization.
Pillar 2 - Organization Policy
This covers
- Organization structure
- Human Resource manual
- Code of Conduct
- Monitoring and controlling administration matters
- Team Building
Pillar 3 - Safety Policy
This covers
- Safety policies and procedures
- Schedules maintenance programmes
- Scheduled licencing plans
- Hazard effect management processes
- Incident investigation reporting processes and documentation
- Emergency response training, equipment and actual response
- Documented permit to work system
- Incident investigation reporting processes and documentation
- Health awareness and management
- Waste disposal mechanism
- Sub-contractor safety audits carried out by transport contractor
- Material safety datasheets
Pillar 4 - Driver Management Policy
This covers
- Driver Selection and Qualifications Process
- Driver Recruitment and Selection Checklist
- Driver Recruitment Specification
- Driver Recruitment Test Drive Checklist
- Medical Assessment for Professional Drivers
- Medical Evaluation Forms
- Initial Induction Training
- Driver Training Minimum Skills/ Knowledge Checklist
- Initial Post Induction Training Assessment
- Probation period
- Pre Trip Competency Checklist
- Loading Competency Checklist
- Driving Competency Checklist
- Unloading Competency Checklist
- Competency under normal & adverse conditions
- Competency evaluation- announced
Pillar 5 - Journey Management Policy
This covers
- Defensive driving skills and application
- Driver Recruitment and Selection Checklist
- Knowledge of route to use
- Distinction of authorised routes from unauthorised ones
- Time of start of journey
- Fatigue management
- Speeding and appropriate speeds
- Driving hours
- Working hours
- Rest stops areas
- Seatbelt use
- No phone use when driving
- No Drug/alcohol influence
- No Smoking in non designated places
- No working at heights without restraint
- Route survey and surprise checks
Pillar 6 - Maintenance Policy
This covers
- Structures proactive maintenance management systems in place
- Documented records of outstanding & completed maintenance, including inspections and lubrication by vehicle
- Maintenance & operation of inspection checklists covering all truck and trailer components including lubrication requirements completed
- Documented records of vehicle maintenance costs
- Hoses pressure tested
- Safety equipment
- Vehicle integrity and standard
- The general workshop outlay and standards