Pillar 1 - Customer Service Policy

This covers

  • Delivery on time performance.
  • Identify cause of delays
  • Clear communication procedure for all delays.
  • Updating delays as a Key Performance Indicators (KPIs)
  • Sharing of performance for related KPIs.
  • Capturing public complaints
  • Complaints resolution plans.
  • Dispatch and documents management.
  • Orders execution.
  • Contract management and review through utilization.

Pillar 2 - Organization Policy

This covers

  • Organization structure
  • Human Resource manual
  • Code of Conduct
  • Monitoring and controlling administration matters
  • Team Building

Pillar 3 - Safety Policy

This covers

  • Safety policies and procedures
  • Schedules maintenance programmes
  • Scheduled licencing plans
  • Hazard effect management processes
  • Incident investigation reporting processes and documentation
  • Emergency response training, equipment and actual response
  • Documented permit to work system
  • Incident investigation reporting processes and documentation
  • Health awareness and management
  • Waste disposal mechanism
  • Sub-contractor safety audits carried out by transport contractor
  • Material safety datasheets

Pillar 4 - Driver Management Policy

This covers

  • Driver Selection and Qualifications Process
  • Driver Recruitment and Selection Checklist
  • Driver Recruitment Specification
  • Driver Recruitment Test Drive Checklist
  • Medical Assessment for Professional Drivers
  • Medical Evaluation Forms
  • Initial Induction Training
  • Driver Training Minimum Skills/ Knowledge Checklist
  • Initial Post Induction Training Assessment
  • Probation period
  • Pre Trip Competency Checklist
  • Loading Competency Checklist
  • Driving Competency Checklist
  • Unloading Competency Checklist
  • Competency under normal & adverse conditions
  • Competency evaluation- announced

Pillar 5 - Journey Management Policy

This covers

  • Defensive driving skills and application
  • Driver Recruitment and Selection Checklist
  • Knowledge of route to use
  • Distinction of authorised routes from unauthorised ones
  • Time of start of journey
  • Fatigue management
  • Speeding and appropriate speeds
  • Driving hours
  • Working hours
  • Rest stops areas
  • Seatbelt use
  • No phone use when driving
  • No Drug/alcohol influence
  • No Smoking in non designated places
  • No working at heights without restraint
  • Route survey and surprise checks

Pillar 6 - Maintenance Policy

This covers

  • Structures proactive maintenance management systems in place
  • Documented records of outstanding & completed maintenance, including inspections and lubrication by vehicle
  • Maintenance & operation of inspection checklists covering all truck and trailer components including lubrication requirements completed
  • Documented records of vehicle maintenance costs
  • Hoses pressure tested
  • Safety equipment
  • Vehicle integrity and standard
  • The general workshop outlay and standards